Terms of Use
Table of Contents
Acceptance of Terms
This website is operated by Home Clean Home2 Pte Ltd. (“Home Clean Home”, “we”, “our” or “us”).
By accessing or using our website, you agree to these Terms of Use. If you do not agree with these terms, please discontinue using the website.
These terms apply to website visitors, prospective customers and customers using our online enquiry or service booking facilities, where applicable.
Our Cleaning Services
- General home cleaning.
- Spring and deep cleaning.
- Move-in and move-out cleaning.
- Post-renovation cleaning.
- Disinfection services.
- Mattress and upholstery cleaning.
- Curtain cleaning and floor care.
- Other cleaning services offered on our website.
The availability, scope and suitability of a service may depend on your property, cleaning requirements, location, scheduling and other relevant circumstances.
Information on our website is provided to help customers understand our services. A service description does not guarantee that every task, treatment or result will be included in every booking.
Quotations & Pricing
You may submit an enquiry or quotation request through our website by providing details about your property and the cleaning services you require.
A quotation may take into account factors such as property size, property type, service selection, cleaning condition, requested add-ons, access requirements and the estimated work involved.
- An enquiry or quotation request does not, by itself, confirm a booking.
- Prices and estimates are based on the information available when the quotation is prepared.
- If the information provided is incomplete or materially different from the actual requirements, the quotation may need to be reviewed.
- Any additional charges or changes to the agreed scope should be communicated and agreed upon before the additional work proceeds, where practicable.
Bookings & Service Confirmation
A service booking is subject to availability and confirmation by Home Clean Home through the applicable booking or communication process.
When arranging a booking, please provide accurate contact details, property information, your preferred date and time, and any relevant instructions.
We will communicate the agreed service details through the applicable confirmation process. Customers should review these details and notify us promptly if any information is incorrect.
Requested dates and times are not guaranteed until confirmed. Where circumstances require a scheduling adjustment, we will aim to contact the customer and discuss an appropriate alternative.
Rescheduling & Cancellations
If you need to change or cancel a booking, please contact us as early as possible using the contact details provided on our website or in your booking confirmation.
Rescheduling requests are subject to availability. Any cancellation fees, deposits, refund conditions or notice periods will be governed by the specific booking terms or cancellation policy communicated to you.
We may occasionally need to reschedule a service due to staff availability, operational issues, safety concerns or circumstances beyond our reasonable control. In such cases, we will aim to notify you and arrange a suitable alternative where possible.
Customer Responsibilities
To help us deliver the agreed service safely and efficiently, customers are responsible for:
- Providing accurate and complete information about the property and requested services.
- Ensuring suitable access to the property at the agreed time.
- Informing us in advance about relevant hazards, fragile items, access restrictions or special cleaning requirements.
- Securing valuables, confidential documents, cash and personal belongings before cleaning begins.
- Following reasonable safety instructions and communicating any concerns about the work.
- Ensuring that the premises can be cleaned safely and that any required permissions for access have been obtained.
If the property conditions or instructions differ significantly from those disclosed when the service was arranged, we may need to discuss adjustments to the agreed work.
Payments & Charges
Customers agree to pay the charges communicated and agreed for their confirmed cleaning service, subject to the applicable booking terms.
Payment methods, payment deadlines, deposits, additional service charges and any applicable taxes will be communicated through the relevant quotation, booking or payment process.
Where an agreed service requires additional work beyond the original scope, any additional charges should be explained and agreed upon before that work proceeds, where practicable.
Any refund or payment dispute will be assessed in accordance with the applicable booking terms and relevant Singapore law.
Property Access & Cleaning Conditions
Customers should ensure that the cleaning team can access the property safely and that any necessary access instructions are provided in advance.
Please inform us about delicate surfaces, valuable items, existing damage, material sensitivities or other conditions that could affect the cleaning method.
Some stains, odours, discolouration, material deterioration or accumulated dirt may not be fully removable. Results can vary depending on the condition, age and material of the item or surface, as well as the cleaning method used.
Specialist treatments may require particular conditions or precautions. We may decline or modify work where it cannot reasonably be performed safely or appropriately.
Acceptable Use of Our Website
You agree to use our website lawfully and in a manner that does not interfere with its operation or the rights of other users.
You must not:
- Use the website for unlawful, fraudulent or misleading purposes.
- Submit false information or impersonate another person.
- Attempt to gain unauthorised access to the website, its systems or its data.
- Introduce malicious code or interfere with website security or performance.
- Use automated methods to extract website information in a manner that violates applicable laws or the rights of others.
- Use website content in a way that infringes intellectual property rights.
We may take reasonable measures to protect the website against misuse and address activity that breaches these terms or applicable law.
Intellectual Property
Unless otherwise indicated, website content, including text, graphics, logos, images, design elements and other materials, may be owned by or licensed to Home Clean Home.
You may access and use this content for personal, non-commercial purposes related to learning about our services.
You must not reproduce, republish, distribute, modify or commercially exploit website content without appropriate permission, except where permitted by applicable law.
All third-party names, logos and trademarks remain the property of their respective owners.
Website Information & Liability
We aim to keep website information accurate and useful. However, service descriptions, availability, prices and other information may change from time to time.
Website content is provided for general informational purposes and should not be treated as a guarantee of a particular cleaning outcome or service availability.
To the extent permitted by applicable law, we are not responsible for losses arising solely from reliance on incomplete, outdated or general website information.
Nothing in these terms excludes or restricts any liability, consumer right, warranty or remedy that cannot lawfully be excluded or restricted under Singapore law.
Any responsibility relating to a particular cleaning service will be assessed in accordance with the agreed service terms and applicable law.
Privacy & Personal Information
When you submit an enquiry or use our website, we may collect and process personal information needed to respond to you, prepare quotations, arrange services and operate our business.
Our collection, use, disclosure and protection of personal data are described in our Privacy Policy.
Please review our Privacy Policy to understand how we handle personal information.
Third-Party Websites & Services
Our website may contain links to external websites or integrate third-party tools and services. These are provided for convenience or to support particular website functions.
Third-party websites and services may operate under their own terms, policies and practices. We encourage you to review their terms before using them.
Unless expressly stated otherwise, a link to an external website does not mean that we endorse or control that website or its content.
Governing Law
These Terms of Use are governed by the laws of Singapore, subject to any mandatory legal protections that apply.
Any dispute relating to these terms will be dealt with by the competent courts of Singapore, where applicable and subject to mandatory legal requirements.
We encourage customers to contact us first so that concerns about a quotation, booking or service can be discussed and, where appropriate, resolved directly.
Changes to These Terms
We may revise these Terms of Use from time to time to reflect changes to our services, website operations or applicable legal requirements.
Updated terms will be published on this page with a revised date where appropriate.
Changes will apply subject to applicable law and any specific contractual terms already agreed with customers.
WHY CHOOSE HOME CLEAN HOME?
CERTIFICATIONS & AWARDS
Faq
How long has Home Clean Home been operating in Singapore?
Home Clean Home brings over a decade of trusted expertise to high-standard home care and indoor air quality solutions. To date, we have proudly served over 9,500 homes across Singapore with a dedicated team of over 60 trained professionals.
Is Home Clean Home a licensed and certified company?
Yes, we are an NEA-licensed cleaning specialist in Singapore. We operate under strict international ISO standards—including ISO 9001 (Quality Management) and ISO 45001 (Occupational Health & Safety)—to guarantee consistent, high-standard service on every visit.
What home cleaning packages do you offer?
We offer simple fixed packages for regular weekly housekeeping, move-in/move-out handovers, and seasonal deep cleaning. You can also customize your service with flexible add-ons based on your specific domestic needs.
What specialist indoor air quality (IAQ) treatments do you provide?
Beyond surface cleaning, we specialise in advanced IAQ solutions to eliminate pollutants and allergens. Our specialist services include deep air-purifying treatments and targeted formaldehyde removal to keep your indoor air fresh, pure, and healthy.
How do you ensure high quality and consistency during each visit?
Every job is carried out by our thoroughly trained team following clear operational steps. For complete transparency and peace of mind, we provide photo updates upon completion of every service so you can review the results directly.
Are your cleaning products safe for children, pets, and the elderly?
Yes, absolutely. We use eco-friendly, biodegradable products and non-toxic cleaning methods. Your floors and indoor air remain completely free from harsh chemicals and irritants, ensuring a safe environment for your entire family.
Who will be cleaning my home? Are your cleaners in-house staff?
All our cleaning staff are skilled, direct employees who undergo rigorous training. Through fair wages and inclusive hiring practices, we maintain a dedicated and trustworthy team that delivers reliable care for your home.
How do you handle customer privacy and data protection?
Built on strong governance and ethical practices, we treat your personal information, booking details, and home access credentials with strict confidentiality, ensuring total peace of mind under modern data privacy standards.