Privacy Policy
Table of Contents
Introduction
Home Clean Home2 Pte Ltd. (“Home Clean Home”, “we”, “our” or “us”) respects your privacy and recognises the importance of protecting your personal data.
We provide home cleaning and specialist cleaning services in Singapore, including general and customised cleaning, spring cleaning, move-in and move-out cleaning, post-renovation cleaning, disinfection, curtain cleaning, floor care, mattress cleaning and upholstery cleaning.
This Privacy Policy describes how we may collect, use, disclose and protect personal information when you use our website, request a quotation, contact us or engage our services.
We aim to handle personal data in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (“PDPA”), where applicable.
Information We Collect
The personal information we collect depends on how you interact with us and the services you request.
Information you provide directly`
Information collected automatically
Please provide only information that is relevant to your enquiry or service request.
How We Use Your Information
We use personal information for reasonable purposes connected with operating our business and providing our cleaning services. These purposes may include:
- Responding to your enquiries and requests for quotations.
- Understanding your property details and cleaning requirements.
- Preparing suitable cleaning plans and service quotations.
- Scheduling, coordinating and delivering requested services.
- Contacting you about appointments, service arrangements or changes.
- Managing customer records, payments and relevant business administration.
- Responding to feedback, concerns and service-related issues.
- Operating, maintaining and improving our website and customer experience.
- Protecting our business, customers and website against misuse or unauthorised activity.
- Meeting applicable legal, regulatory and record-keeping obligations.
Where required by applicable law, we will notify you of the relevant purposes and obtain your consent before collecting, using or disclosing your personal data.
We do not intend to use your personal information for unrelated purposes without an appropriate legal basis or permission where required.
When We Share Your Information
We do not treat your personal information as a product for sale. However, we may disclose relevant information where reasonably necessary for our business operations or where permitted or required by law.
Depending on the circumstances, information may be shared with:
- Service providers:
Website hosting providers, IT support
providers, communication platforms and
other vendors that help us operate our
business. - Operational partners:
Relevant parties involved in arranging
or delivering a service, where necessary
and appropriate. - Professional advisers:
Legal, accounting or other professional
advisers where reasonably required. - Public authorities:
Government agencies, regulators or law
enforcement authorities when disclosure
is required or permitted by law. - Business transactions:
Relevant parties in connection with a
proposed or completed business transfer,
merger or restructuring, where applicable.
Where third parties process personal data on our behalf, we aim to use appropriate arrangements to safeguard that information. We do not authorise service providers to use personal information for purposes unrelated to their assigned services, subject to applicable law and contractual arrangements.
Cookies & Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
What cookies may do
- Help website features operate correctly.
- Remember certain preferences or settings.
- Provide information about website traffic and page performance.
- Support security, performance measurement and troubleshooting.
Depending on the tools enabled on our website, certain information may be processed by analytics, embedded content or communication service providers.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
The actual cookies and tracking technologies used depend on the website configuration and third-party tools active at the time of your visit.
How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
Depending on the systems and processes involved, these measures may include appropriate access controls, technical safeguards, secure handling procedures and restrictions on access to customer information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored through our website.
If a personal data incident occurs, we will handle it in accordance with applicable legal obligations.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, regulatory, accounting and business requirements.
For example, we may retain enquiry details while responding to your request, customer records while managing a service relationship, and relevant transaction records for the period required by applicable obligations.
When personal information is no longer required for a legitimate purpose or legal obligation, we will take appropriate steps to delete it, anonymise it or otherwise dispose of it securely, where appropriate.
Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to request access to personal data we hold about you, request information about how it has been used or disclosed, or ask us to correct inaccurate or incomplete information.
You may also withdraw consent for certain collection, use or disclosure of personal data, subject to applicable legal and contractual restrictions and reasonable notice requirements.
Please be aware that withdrawing consent may affect our ability to respond to your enquiry or provide certain services. We will explain any relevant consequences where appropriate.
How to make a request
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.
We will review and respond to your request in accordance with applicable law.
Third-Party Websites & Services
Our website may contain links to external websites or include services provided by third parties. These may include communication tools, embedded content or other website features.
External websites and third-party services may have their own privacy policies and practices. We encourage you to review those policies before providing personal information directly to those parties.
This Privacy Policy does not govern websites or services that are independently operated by third parties.
Children's Privacy
Our website and cleaning services are intended for individuals arranging or enquiring about cleaning services, rather than being directed specifically at children.
We do not knowingly seek to collect children’s personal information through our website unless there is an appropriate reason and a lawful basis to do so. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services or applicable legal requirements.
Any updated version will be published on this page with a revised effective or updated date, where appropriate.
We encourage you to review this page periodically to remain informed about how we handle personal information.
WHY CHOOSE HOME CLEAN HOME?
CERTIFICATIONS & AWARDS
Faq
How long has Home Clean Home been operating in Singapore?
Home Clean Home brings over a decade of trusted expertise to high-standard home care and indoor air quality solutions. To date, we have proudly served over 9,500 homes across Singapore with a dedicated team of over 60 trained professionals.
Is Home Clean Home a licensed and certified company?
Yes, we are an NEA-licensed cleaning specialist in Singapore. We operate under strict international ISO standards—including ISO 9001 (Quality Management) and ISO 45001 (Occupational Health & Safety)—to guarantee consistent, high-standard service on every visit.
What home cleaning packages do you offer?
We offer simple fixed packages for regular weekly housekeeping, move-in/move-out handovers, and seasonal deep cleaning. You can also customize your service with flexible add-ons based on your specific domestic needs.
What specialist indoor air quality (IAQ) treatments do you provide?
Beyond surface cleaning, we specialise in advanced IAQ solutions to eliminate pollutants and allergens. Our specialist services include deep air-purifying treatments and targeted formaldehyde removal to keep your indoor air fresh, pure, and healthy.
How do you ensure high quality and consistency during each visit?
Every job is carried out by our thoroughly trained team following clear operational steps. For complete transparency and peace of mind, we provide photo updates upon completion of every service so you can review the results directly.
Are your cleaning products safe for children, pets, and the elderly?
Yes, absolutely. We use eco-friendly, biodegradable products and non-toxic cleaning methods. Your floors and indoor air remain completely free from harsh chemicals and irritants, ensuring a safe environment for your entire family.
Who will be cleaning my home? Are your cleaners in-house staff?
All our cleaning staff are skilled, direct employees who undergo rigorous training. Through fair wages and inclusive hiring practices, we maintain a dedicated and trustworthy team that delivers reliable care for your home.
How do you handle customer privacy and data protection?
Built on strong governance and ethical practices, we treat your personal information, booking details, and home access credentials with strict confidentiality, ensuring total peace of mind under modern data privacy standards.